Refund Policy

All sales are final. Fees are not refundable, including renewals, partial months, unused time and non-use of the Service. You pay for the setup of your bot and access to it for each paid period, and how much you use it is your choice.

You can cancel at any time. To stop the next charge, cancel before it is made: in the Stripe customer portal (use the link in your invoices and receipts, or https://billing.stripe.com/p/login/4gwaG2aZV3V4aoU8ww with the email you paid with), or by asking in a support ticket in our Discord server. A ticket request takes effect when you send it. Cancelling stops future charges, and your access continues until the end of the period you have paid for. If you cancel after a renewal charge has been made, that charge is not refunded. Your access continues to the end of that period, and you will not be charged again.

Your first period is delivered once you confirm in your setup ticket that your bot responds to the help command, or once your bot is online in your server with its channels created. Each later period is delivered when it starts, if your bot setup remains available to you. Removing the bot does not stop that period counting as delivered.

Please contact us in a ticket before contacting your bank about a charge. This policy is part of our Terms of Service and does not affect rights you have under mandatory law.