Terms of Service

1. About these Terms and acceptance

1.1 These Terms of Service ("Terms") are an agreement between you ("Client", "you") and TEMPO FZCO, a company licensed in the IFZA free zone, Dubai, United Arab Emirates, licence number 28550 ("Tempo", "we", "us"). We operate tempomonitors.com and the Tempo Monitors Discord server.

1.2 These Terms govern your purchase and use of our stock-monitor, restock-alert and related services (the "Service"). They apply together with our Refund Policy and our Privacy Policy, which are part of this agreement.

1.3 You accept these Terms when you tick the acceptance box at checkout, when you complete payment, or when you start using the Service, whichever happens first. If you do not agree to these Terms, do not purchase the Service. If your subscription started before these Terms took effect, Section 1.5 applies.

1.4 If you buy the Service for a community, business or organisation, you confirm that you have authority to accept these Terms on its behalf.

1.5 If your subscription started before these Terms took effect, these Terms apply to you when you accept them. You can accept by replying "I agree" in your ticket, or by completing a later checkout that includes the acceptance box. We will send you the Terms in your ticket. We will keep a record of your acceptance, including your Discord user ID, the message ID and the time. Until you accept, the terms you agreed when you subscribed continue to apply.

2. Eligibility

2.1 You must be at least 18 years old and have the legal capacity to enter into a binding contract.

2.2 You must not be barred from receiving the Service under any applicable law.

2.3 The Service is provided for use in Discord servers that you own or administer.

3. Accounts and Discord

3.1 You need a Discord account to use the Service. When you buy, or in your setup ticket, you confirm the Discord account and the Discord server the subscription covers (your "Registered Server"). We record those details and link them to your payment. We treat requests, confirmations and use of the Service from that Discord account as yours. You agree to give us an accurate email address and any other details we reasonably need to set up your bot.

3.2 To set up your bot you will create the channels we ask for and give us access to the commands channel in your Registered Server, so that we can configure the bot and provide support.

3.3 You are responsible for your Discord server, its members and roles, and for following Discord's Terms of Service and Community Guidelines.

3.4 You are responsible for keeping your account and bot configuration secure. Tell us promptly if you think they have been compromised. You must not share or resell your access.

3.5 Support is provided through tickets in our Discord server. A ticket is how you send us requests under these Terms, including support requests, and how we send you notices about your subscription. You can also cancel without contacting us, as described in Section 6.

4. The Service

4.1 We configure and host one or more Discord bots for your server that post restock, price and availability alerts for the retailers and sites included in your plan. Your plan is the one shown at checkout or agreed with you in your ticket.

4.2 Your fee covers the setup of your bot and your access to it for each paid period.

4.3 We use reasonable efforts to keep the Service running, but we do not promise uninterrupted or error-free operation. We may carry out maintenance, and we may add, change or remove monitors, retailers and features.

4.4 Alerts are informational. We do not guarantee that an alert will be timely, accurate or complete, that any product will be in stock or at a given price when you act, or that you will succeed in buying any product. We do not buy products for you.

4.5 How much you use the Service is your choice. You pay for setup and access. Not using the Service, using it less than you expected, or not seeing an alert for a product you wanted does not change the fees you owe.

5. Subscriptions and billing

5.1 The price, currency (US dollars) and billing frequency (monthly) are shown at checkout or agreed in your ticket. Prices exclude taxes where taxes apply.

5.2 The Service is a recurring monthly subscription. The first payment starts your subscription. We then charge the same amount on the same day each month until you cancel under Section 6. By subscribing you authorise us and our payment provider, Stripe, to store your card or other payment method and to charge it automatically for each renewal without asking you again.

5.3 Payments are processed by Stripe under Stripe's terms. We do not see or store your full card number.

5.4 If a payment fails we may retry it, and we may suspend your bot or remove it from your server until the payment is made. You remain responsible for any amount due. We may require a new payment to restore service. If we do, we will cancel the previous subscription first so that you are not billed twice.

5.5 We may change our prices. We will give you at least 30 days' notice in your ticket, by email or in our Discord server. The new price applies from your next renewal after the notice period. If you do not want the new price, cancel under Section 6 before that renewal charge is made.

5.6 We may send renewal reminders or receipts by email or Discord, and Stripe may send you receipts. We are not required to send a reminder, and a reminder that you did not receive does not stop a renewal.

6. Cancellation

6.1 You can cancel your subscription at any time. To stop the next renewal charge, you must cancel before that charge is made. Renewal charges are made on the monthly anniversary of your first payment. The next date and time are shown in the Stripe customer portal and on your invoices.

6.2 You can cancel in either of these ways:

• (a) yourself, without contacting us, in the Stripe customer portal, using the link in your Stripe receipts and invoices, or at https://billing.stripe.com/p/login/4gwaG2aZV3V4aoU8ww with the email you paid with; or
• (b) by asking us in a support ticket (a new ticket or your existing ticket).

A portal cancellation takes effect when you confirm it, and Stripe shows you a confirmation. A ticket request takes effect when you send it, not when we reply. We will confirm a ticket request in your ticket.

6.3 When you cancel, you will not be charged again, and your access continues until the end of the period you have already paid for. If you cancel after a renewal charge has been made, that charge is not refunded (see Section 7). Your access continues to the end of that period, and you will not be charged again.

6.4 Removing the bot, leaving our Discord server, closing your ticket or not using the Service does not cancel your subscription. Contacting your bank or card issuer is not a cancellation request.

7. Refunds

7.1 All sales are final. Fees are not refundable. This includes renewals, partial months, unused time, non-use of the Service, a change of mind and early cancellation or termination.

7.2 We do not prorate fees for any period.

7.3 Nothing in these Terms limits any right you have under mandatory law that cannot be excluded by agreement. If such a right applies to you, we will deal with your request as the law requires.

7.4 Our Refund Policy at tempomonitors.com/refund restates this Section. If we choose to give a credit or other goodwill gesture in a particular case, that does not change this Section for any other case.

8. Delivery

8.1 The Service is a digital service delivered through Discord. No physical goods are shipped.

8.2 First period. Your first paid period is delivered, and its fee is earned, at the earlier of the following: (a) you confirm in your setup ticket that your bot responds to the help command; or (b) your bot is online in your Registered Server and its alert channels have been created.

8.3 Later periods. Each later paid period is delivered, and its fee is earned, when that period starts, if your bot setup remains available to you. The setup remains available if the bot and its alerts can be provided in your Registered Server. Removing the bot, deleting its channels, closing your ticket, leaving our Discord server or stopping use does not stop that period counting as delivered. We will reconnect the bot on request in a ticket during that period.

8.4 After delivery, a problem with the Service is a support matter. We will make reasonable efforts to fix faults in how your bot is configured. A support request does not entitle you to a refund.

8.5 During setup we may ask you to run the help command and confirm in your ticket that the bot responds. Please do so promptly. Delivery under 8.2(b) does not depend on your confirmation.

9. Acceptable use

9.1 You must not: (a) break any law or Discord's Terms of Service through your use of the Service; (b) resell, sublicense or redistribute the bot, its code or its alert data as a separate product, or scrape or copy the Service; (c) reverse engineer, probe or interfere with the Service or our systems; (d) share bot credentials or access with people outside your server administration; (e) harass or abuse our staff or other clients; (f) use the Service to breach the terms of any retailer or website, which is your responsibility; or (g) file a payment dispute that you know to be false or unfounded.

9.2 Sharing alerts with the members of your Registered Server is permitted.

10. Intellectual property

10.1 We own the bots, software, alert formats, data compilations, branding and all related intellectual property. These Terms do not transfer any of it to you.

10.2 For each paid period we grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service in your Registered Server, under these Terms.

10.3 You keep ownership of your own server and content. If you give us feedback or suggestions, we may use them without obligation to you.

11. Third-party services

11.1 The Service depends on third parties, including Discord, Stripe and our hosting providers, and it reads publicly available information from retailers and websites. We do not control these third parties and are not affiliated with or endorsed by them.

11.2 Retailer and brand names belong to their owners. Retailers may change their sites, limit or block access, or change prices and stock without notice, which may affect alerts.

11.3 We are not responsible for outages, policy changes, suspensions or actions by third parties, including Discord limiting your server or our bot, or Stripe's handling of your payment.

12. Records, logs and privacy

12.1 We keep records of the Service, including ticket messages, bot logs (such as Discord IDs, timestamps, commands, setup and delivery events and role changes), the Discord account and Registered Server linked to your payment, and payment records.

12.2 You agree that these records are accurate records of your purchase, your communications with us and your use of the Service, unless there is a clear error. You consent to us using them, and disclosing them to Stripe, card networks, your bank or card issuer, courts and authorities, as evidence in connection with a payment dispute or legal claim.

12.3 We handle personal data as described in our Privacy Policy. We may keep records for as long as needed to resolve disputes and meet legal obligations, even after you cancel.

13. Disclaimers

13.1 The Service is provided "as is" and "as available". To the fullest extent permitted by law, we give no warranties, express or implied, including about merchantability, fitness for a particular purpose, accuracy, availability or non-infringement.

13.2 We do not promise any particular result from the Service, including that you will find, buy or resell any product or make any profit.

13.3 Nothing in this Section limits any warranty or right that cannot be excluded under mandatory law.

14. Limitation of liability

14.1 To the fullest extent permitted by law, we are not liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, goodwill, data or opportunity, however caused.

14.2 To the fullest extent permitted by law, our total liability to you for all claims arising from the Service or these Terms is limited to the fees you paid us in the three months before the event giving rise to the claim.

14.3 Nothing in these Terms limits liability for fraud, intentional misconduct or gross negligence, or any liability that cannot be limited under applicable law.

15. Indemnity

You agree to indemnify us against claims, losses and reasonable costs brought by third parties and arising from your use of the Service, your Discord server and its content, your breach of these Terms, or your breach of any retailer's or other third party's terms.

16. Suspension and termination

16.1 You may stop the Service by cancelling under Section 6.

16.2 We may suspend or end your access, remove your bot and remove your roles if: you breach these Terms; a payment fails or is reversed; you abuse our staff or other clients; you file a payment dispute in breach of Section 17; or we are required to do so by law. Where it is reasonable, we will tell you why. Fees already paid are not refunded.

16.3 When we end or suspend your access under 16.2, we will also cancel your subscription so that you are not charged for any later period. We will also cancel your subscription if a payment dispute is opened on it, so that you are not charged for any later period. If we end your access, your bot is disabled and your access role is removed. Sections that by their nature continue after termination, including Sections 7, 12, 13, 14, 15, 17 and 20, continue to apply.

17. Payment disputes and chargebacks

17.1 If you have a concern about a charge, you agree to contact support through a ticket before you file a chargeback or payment dispute with your bank or card issuer, and to give us five business days to respond and try to resolve it.

17.2 This does not remove any right you have to dispute a charge with your bank. If a payment dispute is opened, we will cancel your subscription so that you are not charged for any later period. If you file a chargeback without first contacting support, or for a charge for a Service that was delivered under Section 8, we may treat it as a breach of these Terms. We may then suspend or end your access, remove your bot and roles, and decline future orders.

17.3 If a chargeback or reversal is made on a payment for a Service that was delivered, you agree to repay us the amount reversed, the dispute fee charged to us by our payment provider, and our reasonable costs of recovering the debt. We may pursue the debt through lawful means.

17.4 Section 12 applies to the records we may submit in response to a dispute.

18. Changes to the Service and these Terms

18.1 We may update these Terms from time to time. We will post the updated Terms on tempomonitors.com and announce material changes in our Discord server or by email at least 14 days before they take effect.

18.2 If you continue to use the Service or let your subscription renew after the changes take effect, you accept the updated Terms. If you do not accept them, cancel under Section 6 before the next renewal charge is made.

19. General

19.1 These Terms, the Refund Policy and the Privacy Policy are the entire agreement between us about the Service.

19.2 If any part of these Terms is found unenforceable, the rest continues to apply.

19.3 You may not transfer your rights under these Terms. We may transfer ours to a successor of the business.

19.4 If we do not enforce a right straight away, we have not given it up.

19.5 You agree that acceptance of these Terms by ticking the checkbox at checkout, or by replying that you agree in your ticket, and electronic records of that acceptance, are a valid and binding way of entering into this agreement.

19.6 We are not liable for delay or failure caused by events beyond our reasonable control.

19.7 These Terms are written in English, and the English version prevails over any translation.

20. Governing law and arbitration

20.1 These Terms, and any dispute arising out of or in connection with them or the Service, are governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates applicable in it.

20.2 Any dispute arising out of or in connection with these Terms or the Service, including any question regarding their existence, validity or termination, shall be referred to and finally resolved by arbitration under the Arbitration Rules of the Dubai International Arbitration Centre, which Rules are deemed to be incorporated by reference into this clause. The number of arbitrators shall be one (a sole arbitrator). The seat of arbitration shall be Dubai, United Arab Emirates. The language of the arbitration shall be English.

20.3 This Section does not take away any protection given to you by mandatory consumer protection law, including any right that law gives you to bring a claim before a court or authority, and it does not prevent either of us from asking a court for urgent interim relief.

21. Contact